Terms and Conditions

for supplies and services of: DustoX Sandstrahltechnik
Situation as at: 17 September 2026

These GTC are intended for the current sales phase, in which the website can present products and prices and enable inquiries, but does not yet provide an automated online shop with shopping cart and a ticket.

1. Provider and contact

DustoX Sandstrahltechnik
René Taraschewski
Markt 12
01825 Liebstadt
Germany

E-mail: info@dustox.de
Telephone: +49 1520 9188608

If you have any questions before an order or during an ongoing order, please call us. Especially for technical products, a short clarification is often more useful than a false assumption.

2. Scope

These General Terms and Conditions apply to contracts for goods, components, systems, accessories and, where applicable, agreed supplementary services which are: DustoX Sandstrahltechnik and its customers are closed.

They apply to both consumers and businessmen, unless individual regulations are expressly intended for one of these customer groups.

Consumers are those who conclude a legal transaction primarily for purposes which cannot be attributed to their commercial or independent professional activities.

The entrepreneur is a natural or legal person or legal partnership acting in the performance of its commercial or independent professional activity when the contract is concluded.

Deviating or supplementary terms of the customer shall only apply if: DustoX has expressly agreed to its application.

3. Website, product presentations and inquiries

The DustoX-Website serves in the current development stage mainly information about products and technology as well as contacting.

Product representations, technical descriptions, images and price information on the website are not yet binding contractual offers, unless they are expressly marked as binding offers.

A request via website, e-mail, WhatsApp or telephone is generally non-binding for the customer. DustoX may draw up an individual offer or request further technical information on the basis of the request.

The binding provisions of the respective contract are in particular those mentioned in the individual offer, in the order confirmation or in any other express contract agreement, quantities, prices, delivery volumes, delivery times and technical specifications.

4. Conclusion of the contract

A contract shall be concluded if:

1. DustoX submit a binding offer to the customer and the customer accepts it within the specified binding period; or
2. DustoX expressly confirms an order from the customer; or
3. DustoX with the consent of the customer executes the agreed delivery or performance, unless a contract has already been concluded beforehand.

Oral or telephone agreements on essential technical or commercial contractual components should be confirmed in text form in order to avoid misunderstandings.

5. Technical specifications and advice

DustoX develops and markets technically specialized components and systems for sandblasting applications.

Insofar as the suitability or compatibility of a product depends on existing systems, hose dimensions, nozzles, compressed air supply, blasting agents, grit, pressure, electrical components or other conditions of use, the customer is obliged: DustoX provide the information necessary for the consultation in full and in a correct manner.

The information provided by the Customer and the purpose of the agreed use shall be provided for consulting and compatibility.

The customer must observe the instructions for installation, operation, maintenance and safety. The intended system components must not be replaced by unsuitable third party components without technical testing if this can affect function or safety.

Legal rights of the customer in the event of faulty advice, defective goods or other breaches of duty remain unaffected.

6. Product changes and technical development

DustoX-Products are created from ongoing practical development.

Technical or design amendments shall remain admissible where:

• it does not significantly affect the agreed function and usability;
• they are reasonable or necessary due to technical development, material availability or manufacturing adaptation; and
• The customer thus does not have an unreasonable deviation from the agreed product.

Individually agreed properties and expressly guaranteed qualities proceed.

Prices

The price indicated in the respective offer or the order confirmation is decisive.

Insofar as an offer is addressed to consumers, prices must be shown as total prices including statutory VAT and other mandatory price components. In addition, delivery, freight or shipping costs will be specified separately, if they arise and can be determined in advance.

For offers exclusively to entrepreneurs, a net price plus statutory VAT can be agreed upon if this is clearly indicated in the offer.

Price information on the website must comply with the customer group addressed and the applicable price information regulation.

8. Shipping and delivery costs

Shipping, packaging, freight or other delivery costs are stated in the offer, in the order confirmation or in the respective price indication, as far as they arise.

Additional costs may be incurred for special transports, forwarding shipments or deliveries abroad. Such costs are communicated before the conclusion of the contract, provided that they can reasonably be calculated in advance.

Payment

The payment method, the payment target and any necessary advance payments are the result of the individual offer, the order confirmation or the invoice.

Unless otherwise agreed, an invoice shall be paid within the period specified on the invoice without deduction.

In the event of late payment, the statutory provisions apply.

10. Delivery and Delivery Time

Delivery times are indicated in the offer or in the order confirmation.

If a delivery time is expressly designated as non-binding, it is an expected indication. Binding delivery dates must be expressly agreed as such.

Can an agreed delivery for reasons that DustoX The customer is informed as soon as possible. Legal rights of the customer in the event of delay in delivery remain unaffected.

Partial deliveries are only made insofar as they are reasonable for the customer and no different agreement exists.

11. Transfer of risk and transport

The legal provisions apply to the transfer of risk.

For consumers, the special statutory rules for consumer goods purchases apply in particular. Dispatch to consumers does not lead to an early transfer of risk.

The legal commercial regulations apply to entrepreneurs unless otherwise agreed.

12. Retention of title

Delivered goods remain the property of: DustoX.

Further retention of title rules with respect to entrepreneurs require a separate agreement, provided that they are to go beyond this simple retention of title.

13. Verification of goods and commercial complaint

Customers should check deliveries after receipt for obvious transport damage, completeness and recognizable deviations and DustoX inform them as soon as possible in case of problems.

For merchants, the statutory examination and rebuke obligations, in particular according to § 377 HGB, remain unaffected.

Consumers do not lose legal rights of defects simply because they do not report an externally identifiable defect immediately.

14. Warranty and rights of defects

The statutory rights of defects apply.

If the goods are defective, the customer shall be entitled, in accordance with the legal requirements, in particular, to the rights to supplementary performance as well as, where appropriate, reduction, withdrawal and damages.

Normal wear and tear, which are caused by use, are not inherently a material defect. This applies especially to typical wear and tear parts, as far as wear and tear corresponds to the usual stress and the agreed purpose of use.

A change that is self-sufficient, technically unsuitable, incorrect assembly, use contrary to the operating or safety instructions or the use of incompatible components may affect the function. Legal warranty rights remain unaffected, as far as a claimed defect is not based on such a cause.

In case of a problem, we ask you to contact us shortly before returning the product. Often, it is technically quick to clarify which component is affected and how useful it is to proceed.

Telephone: +49 1520 9188608
E-mail: info@dustox.de

15. Repairs, replacement and wear parts

DustoX places value on repairable and interchangeable components, as far as this is intended for the respective product.

Whether a repair, an exchange of individual parts or a complete replacement is required depends on the concrete product, the damage picture and the wear condition.

Cost-based repairs or spare parts deliveries outside of legal rights of defects are only carried out according to the appropriate agreement.

16. Liability

The statutory liability rules apply.

In particular, claims for injury to life, body or health, for intentional or grossly negligent breaches of duty, for product liability law and other mandatory statutory liability claims remain unaffected.

These General Terms and Conditions currently do not contain any further general limitation of liability.

17. Right of withdrawal for consumers

Consumers may have a legal right of withdrawal in the case of distance contracts and contracts concluded outside business premises.

Insofar as a right of withdrawal exists, the consumer receives a separate cancellation policy and a sample revocation form before conclusion of the contract or in accordance with the statutory requirements.

The right of withdrawal may be excluded in legally regulated cases, for example in the case of goods that are not prefabricated and whose production is determined by an individual choice or determination of the consumer or which are clearly tailored to personal needs.

The fact that such an exception applies in the specific case is not a flat-rate measure for all DustoX- Products accepted.

18. Returns

Returns due to defects, revocation or other agreed withdrawal should be made as far as possible before using: DustoX to ensure that goods, accessories and process can be clearly assigned.

However, prior contact is not an additional condition for the exercise of legal consumer rights, in particular an existing right of withdrawal.

19. Consumer mediation

20. Applicable law

The law of the Federal Republic of Germany applies.

This choice of law applies to consumers only insofar as it does not deprive them of the protection of mandatory provisions of the State in which they are habitually resident.

The UN Sales Law is excluded from entrepreneurs, if this can be effectively agreed.

21. Jurisdiction of entrepreneurs

If the customer is a merchant, a legal person under public law or a special fund under public law, the registered office of the customer may, insofar as legally permissible, be the place of business of: DustoX as a place of jurisdiction.

The legal jurisdictions apply to consumers.

22. Rank of individual agreements

Individual agreements between DustoX and the customer take precedence over these GTC.

This applies in particular to expressly agreed technical properties, special designs, delivery sizes, delivery dates, prices or payment terms.

23. Final provisions

Should a provision of these GTC be or become wholly or partially ineffective, the legal consequences are governed by the statutory provisions. The effectiveness of the remaining provisions is not affected automatically.